To exchange a defective/damaged product for the same item, send us an email at email@example.com and mail the item to the address mentioned above with a note that includes your order number, the date you ordered, a copy of your receipt, and an explanation of why you are sending the item.
If, after examining the item and its packaging, we determine your item eligible for replacement, we will send you an email notifying you we are sending out a new item, and we will reimburse your shipping cost for having sent in the defective/damaged one on the FIRST return for damage.
Because shipping is free for most items in our collection, we do not reimburse shipping on subsequent returns. Depending on where you live and product availability to us, the time it may take for your replacement product to reach you may vary. If we cannot source an identical product, we may offer you a similar substitute or a refund of the item cost.
Insurance of Your Return
If shipping an item for evaluation for refund/exchange, especially if its value is over $50, please consider using shipping tracking as well as purchasing shipping insurance. We cannot guarantee we will receive an item you have intended to submit for exchange/refund, and no refund or credit will be given if a returned item is not received by our returns department.
*Perishable goods such as food, flowers, newspapers or magazines cannot be returned, nor intimate or sanitary goods, hazardous materials, or flammable liquids or gases or items containing these (i.e. a specialty lighter). Gift cards or health/personal items are also non-returnable.