Perishable goods such as food, flowers, newspapers or magazines cannot be returned, nor intimate or sanitary goods, hazardous materials, or flammable liquids or gases or items containing these (i.e. a specialty lighter). Gift cards or health/personal items are also non-returnable.
Only missing items which can be definitively verified by us in communications with our suppliers to have been lost in the process of shipping/delivery will be replaced for the customer without any additional cost to the customer (these will not be refunded unless we no longer have the same item in stock to replace the one which has gone missing)--if supplier has documentation an item has been delivered to the customer, we cannot replace the missing item--it may be the customer has been a victim of theft at their residence or place of business where they were receiving the item--and we cannot be held responsible for that or a similar unfortunate circumstance beyond our control. Email us and we will provide an address for you to return your item to.
Include a copy of your receipt/proof of purchase, and a note explaining why you have submitted the item for refund or exchange. The item you rejected will not be sent back to you. If a refund/exchange is approved, a credit will be applied back to your credit card or original method of payment, immediately, if possible--but certainly within 15 days--if you’ve not received your refund within 30 days after you've been notified you're receiving a refund, contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged and still in the original package. To exchange a defective/damaged product for the same item, send us an email at email@example.com and mail the item to the address mentioned above with a note that includes your order number, the date you ordered, a copy of your receipt, and an explanation of why you are sending the item. If, after examining the item and its packaging, we determine your item eligible for replacement, we will send you an email notifying you we are sending out a new item, and we will reimburse your shipping cost for having sent in the defective/damaged one. Depending on where you live and product availability to us, the time it may take for your replacement product to reach you may vary. If we cannot get another one of that same product, we may also offer you a similar substitute.
Shipping Costs for Returns
Shipping costs for returned items customers submit for refund/exchange are generally non-refundable, with the exception of an approved refund or exchange, as mentioned above.
If shipping an item for evaluation for refund/exchange over $75, please consider using a shipping tracking and purchasing shipping insurance. We cannot guarantee we will receive an item you have intended to submit for exchange/refund.