A Country Heart Finds Simple Joys

Returns, Refunds Policy

Returns

We hope you will be delighted with whatever you buy from us; but it's impossible to always please everyone. We will evaluate items submitted as returns for refund/exchange up to 10 days after date of delivery to the customer--not accepted past this time span. For most items, this will mean no refunds or exchanges after 50 days from date of order. No refunds or exchanges are permitted seventy days after date of order. 

Please note, we must receive a returned item to offer an exchange or refund--no business can remain in business giving things away, even unsatisfactory items. 

To be eligible for a refund/exchange, your item must be unused and in the original packaging. We assume you might open the package to inspect the item, though.

Generally, we do not make refunds or exchanges on clothing for sizing issues. Nearly all our clothing items have a size chart included in product photos or product descriptions--PLEASE, check the size chart. Once in awhile, putting an item in our store, a size chart gets omitted. If you are very interested in an item, but need sizing info, do not hesitate to email us or to message us on our social media pages. Also, any item returned to us that has obviously been worn for awhile or is stained, has some odd smell, and/or is not in its original packaging cannot and will not be refunded or exchanged. That being said, we are always open to your feedback, and may offer you a discount on your next purchase, rather than a refund on that particular item. We'll try to find a positive solution if you're unhappy, if it's at all possible.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned, nor intimate or sanitary goods, hazardous materials, or flammable liquids or gases or items containing these (i.e. a specialty lighter). Gift cards or health/personal items are also non-returnable.

Missing Items

Only missing items which can be definitively verified by us in communications with our suppliers to have been lost in the process of shipping/delivery will be replaced for the customer without any additional cost to the customer (these will not be refunded unless we no longer have the same item in stock to replace the one which has gone missing)--if supplier has documentation an item has been delivered to the customer, we cannot replace the missing item--it may be the customer has been a victim of theft at their residence or place of business where they were receiving the item--and we cannot be held responsible for that or a similar unfortunate circumstance beyond our control. Email us and we will provide an address for you to return your item to.

Include a copy of your receipt/proof of purchase, and a note explaining why you have submitted the item for refund or exchange. The item you rejected will not be sent back to you. If a refund/exchange is approved, a credit will be applied back to your credit card or original method of payment, immediately, if possible--but certainly within 15 days--if you’ve not received your refund within 30 days after you've been notified you're receiving a refund, contact us at info@allcountryco.com.

Exchanges
We only replace items if they are defective or damaged and still in the original package. To exchange a defective/damaged product for the same item, send us an email at info@allcountryco.com and mail the item to the address mentioned above with a note that includes your order number, the date you ordered, a copy of your receipt, and an explanation of why you are sending the item. If, after examining the item and its packaging, we determine your item eligible for replacement, we will send you an email notifying you we are sending out a new item, and we will reimburse your shipping cost for having sent in the defective/damaged one. Depending on where you live and product availability to us, the time it may take for your replacement product to reach you may vary. If we cannot get another one of that same product, we may also offer you a similar substitute.

Shipping Costs for Returns
Shipping costs for returned items customers submit for refund/exchange are generally non-refundable, with the exception of an approved refund or exchange, as mentioned above.

If shipping an item for evaluation for refund/exchange over $75, please consider using a shipping tracking and purchasing shipping insurance. We cannot guarantee we will receive an item you have intended to submit for exchange/refund.